Business Challenge and Solution

Business Problem:
Senior-leadership decisions stalled at the manager level — employees like Jose waited days for information that directly affected their pay.

▸ Managers treated communication as optional or someone else’s job, defaulting to a promised email instead of a real conversation.
▸ When managers did talk, they delivered facts without context — employees didn’t understand the "why," so they disengaged from decisions that affected them.
▸ Practice was wildly inconsistent across the leadership population — some managers built trust in the room while others inadvertently eroded it.
▸ Left unaddressed, the pattern compounds: high performers absorb the slack of disengaged peers, and frustration spreads cross-functionally.

Solution:
A scenario-based Storyline course that puts learners inside real cascade moments rather than lecturing at them.

▸ Branching decision points with consequence-driven feedback, so learners practice judgment, not just recall.
▸ Two spaced knowledge checks (drag-and-drop fact-or-fiction, pick-many) reinforcing transfer after each concept block.
▸ A leave-behind job aid — a printable leadership-traits tip sheet — for on-the-job reference after the course ends.
▸ Three measurable terminal objectives, each written to a Bloom’s level the assessments can actually verify (describe, explain, communicate).