AI‑Assisted (Claude Design) Branching Scenario Case Study: Workflow

Tools Used
Co-Pilot/Google
Notebook LMN: Ideation, scripting, visual storyboard (DSD)
Adobe: Images
Claude Design

Overview
This project demonstrates how I use AI strategically to design emotionally intelligent, realistic learning experiences. The goal was to create a branching scenario that helps leaders navigate conflict in remote teams — a challenge that requires nuance, empathy, and strong communication skills. AI accelerated ideation and asset creation, but the instructional value came from human refinement. I made deliberate choices about:

▸ Which AI outputs to keep
▸ Which to rewrite
▸ How to ensure accuracy
▸ How to maintain empathy and nuance
▸ How to align everything to learning outcomes

This project demonstrates my ability to use AI responsibly, creatively, and strategically — the exact skill set modern learning teams need.

Project Details
Remote collaboration often leads to misunderstandings, especially when team members are stressed or communication styles differ. Traditional eLearning rarely captures the emotional complexity of these moments. I set out to build a branching scenario that:

▸ Feels human and authentic
▸ Allows learners to practice judgment, not memorization
▸ Demonstrates how AI accelerates and enriches instructional design

This course puts learners in the role of a remote team lead mediating a real conflict between two teammates. Rather than presenting communication theory, it lets learners make decisions, see the consequences play out across Slack messages and video calls, and get direct coaching feedback on the outcome.

Outcomes
Based on the pilot cohort of remote people-managers who completed the course:

▸ 90% completion rate across the full branching scenario
▸ Manager confidence addressing team friction early rose from 41% to 75%
▸ Confidence facilitating a group conflict conversation rose from 45% to 75%
▸ Escalations to HR for peer conflicts dropped 30% in the following quarter
▸ Average time from first friction signal to resolution shortened by roughly two days

Why it Worked
Three design choices drove the result:

▸ Scenario-based over lecture-based — managers practiced real decisions instead of recalling facts.
▸ Branching consequences — every choice showed its downstream impact, reinforcing cause and effect.
▸ A reusable job aid — the 5-step framework from the course travels with managers into real conversations.